Clients served  120+
Trained agents  4,884+
Avg CSAT  93%
Cost savings  up to 60%

Shape the future of
customer experience.

Solomeg manages end-to-end CX operations for businesses around the world.

Open roles
Telesales Agent — US Construction
Work From Home
S
M
E
Full-time
For Businesses

The CX engine that runs
your entire operation.

We design, build, and manage end-to-end customer experience operations — so you don't have to.

Smart Operations

Intelligent routing.
Every interaction.

Our engine matches every customer to the right agent — weighing skill, language, queue, and SLA simultaneously.

✓
Multi-skill agent matching
✓
Real-time queue management
✓
SLA-aware prioritisation
Routing Engine — Live
Queue14
Availability87%
Match time38ms
SLA96.4%
SKILL MATCH
Technical98%
Billing91%
Escalations84%
✓ Assigned
INTERACTION #CX-44821
Channel: Live Chat
Intent: Billing enquiry
SLA: 4m left
Routed → Agent #2847
Workforce Management

Scale your team.
Not your overhead.

We build, train, and manage dedicated CX teams across all time zones — zero in-house complexity.

✓
In-house recruitment & vetting
✓
Structured onboarding in 4 weeks
✓
24/7 shift coverage
Team Overview
Enterprise1,240
Mid-Market980
SMB2,664
Total4,884+
Retention85%+
NEW HIRE PIPELINE
▸ Screening: 24 candidates
▸ Training Week 2: 18 agents
▸ Done: 12 agents
Ramp in 4 weeks
Real-Time Analytics

Every metric.
Right now.

Real-time CX analytics to optimise operations, improve quality, and support growth.

✓
Live CSAT & NPS dashboards
✓
Anomaly detection on KPIs
✓
Exportable performance reports
Performance · Live
CSAT93%
FCR78%
SLA96.4%
Handle4m 22s
Resolved today1,842
CSAT TREND · 7 DAYS
Weekly+2.3% ↑
Above target
4,884+
TRAINED AGENTS
93%
AVG CSAT
60%
COST REDUCTION
85%
AGENT RETENTION
RAMP-UP TIMELINE

Operational in weeks. Not months.

DAYS 1–2
Discovery
Brand guidelines, SLA targets, and tech access signed off.
DAYS 3–7
Build & Train
Agents recruited, screened, and trained on your product.
DAY 8+
Go Live
All channels active. CSAT tracked from day one.
ONGOING
Optimise
Weekly QA, coaching, and scaling as you grow.
Request a Meeting
We'll confirm within one business day.
EMAIL
contact@solomeg.com
Response within one business day
COVERAGE
24/7 Global
Operations across all time zones
For Candidates

Join the team.
Work from home.

We're hiring exceptional CX talent. Apply directly — takes under 2 minutes.

🚨 Now Hiring
Telesales Agent
US Construction · Work From Home with Solomeg
🕒
Schedule5:00 PM – 2:00 AM · 3 days/week
💻
Location100% Work From Home
🎓
TrainingFully paid · 2-week program
🚀
GrowthPromotions within 3 months
Requirements
Egyptian Nationals only
University graduate (Bachelor's or equivalent)
Strong English — B2+ / C1 level (spoken & conversational)
Previous experience in Sales or Telesales required
Sales energy, confidence & great communication skills
Age 22–40 (exceptions considered)