End-to-end · Fully managed · Live in 2 weeks
The CX team your
business deserves.
Fully managed CX operations — recruitment, training, quality assurance, and live reporting. Your team, live in 2 weeks.
Intelligent routing.
Every interaction.
Every customer matched to the right agent in real time — by skill, language, queue depth, and SLA. First contact, handled correctly.
✓
Multi-skill agent matching✓
Real-time queue management✓
SLA-aware prioritisationRouting Engine — Live
Match time38ms
SLA compliance96.4%
INTERACTION #CX-44821
Channel: Live Chat
Intent: Billing
SLA: 4m left
Routed #2847SKILL MATCH
Technical98%
Billing91%
Escalations84%
✓ AssignedScale your team.
Not your overhead.
Recruitment, training, performance management, and scheduling — all handled. A fully operational CX team, zero internal hires.
✓
Internal recruitment & vetting team✓
Agents live within 2 weeks✓
24/7 shift coverageWorkforce Overview
Active agents65+
12-mo retention85%+
NEW HIRE PIPELINE
▸ Screening: 24 candidates
▸ Training Week 2: 18 agents
▸ Completed: 12 agents
Ramp target: 4 weeksEvery metric.
Right now.
Live CX analytics, real-time dashboards, and weekly exportable reports — to optimise operations and drive quality.
✓
Live CSAT & NPS monitoring✓
KPI anomaly detection✓
Weekly exportable reportsPerformance · Live
CSAT93%
FCR Rate78%
SLA96.4%
Avg Handle4m 22s
Resolved today1,842
CSAT TREND · 7 DAYS
Weekly change+2.3% ↑
Above targetWhy Solomeg
We handle the ops. You focus on growth.
No dashboards, no in-house hiring. A fully managed CX team representing your brand — every day.
50–60%
Cost Savings
vs in-house UK or US teams
85/100
CX Quality Score
Egypt BPO Report 2026
2wk
Time to Go Live
Contract to first live interaction
100%
Internally Managed
Recruitment, training & QA all in-house
Multilingual: English, Arabic, French, Italian, German & Spanish
Internal recruitment, vetting, training & QA — fully owned end-to-end
93% CSAT · 96.4% SLA compliance · 85%+ agent retention after 12 months
Ramp-up timeline
Live in weeks.
Not months.
Days 1–2
Discovery
Brand guidelines, SLA targets, escalation paths, and tech access documented within 48 hours.
Days 3–10
Build & Train
Agents recruited, screened, and trained on your product and brand voice — QA-scored before going live.
Days 11–14
Go Live
All channels active. CSAT and QA tracked from the very first interaction.
Ongoing
Optimise & Scale
Weekly QA reviews, agent coaching, and structured scale-up in batches as your volume grows.
Who we work with
Built for every
global industry.
We've built and managed CX operations across industries — each with its own complexity, language, and standard of service.
FinTech
Financial services, payments & digital banking
Telecom
Telecommunications & connectivity providers
Ride-Hailing & Mobility
Transportation platforms & automotive services
Food Delivery
On-demand food & grocery delivery platforms
E-Commerce & Retail
Online retail, marketplaces & F&B brands
Healthcare
Medical services, health tech & patient support
Banking
Retail banking, digital banks & lending
Social Media & Media
Content platforms, media & information services
Real Estate
Property tech, agents & real estate platforms
Startups & SaaS
High-growth tech companies scaling support
Works with your existing tools
Zendesk
Freshdesk
Salesforce
Intercom
HubSpot
Slack
Jira
WhatsApp Business